Refund Policy.

1. Our Commitment

Digitalx is committed to delivering value on every engagement. We take accountability seriously — if we fall short of agreed deliverables, we fix it. This policy outlines how refund requests are handled fairly and transparently.

2. Setup Fees

Setup fees are non-refundable once onboarding has commenced, as the work is bespoke and costs are incurred immediately.

3. Monthly Service Fees

• ✓Cancellation before service commencement: Full refund issued within 5 business days.
• ✓Cancellation after service commencement: Monthly fee is non-refundable. Services continue to month end.
• ✓Service failure by Digitalx: Pro-rated credit applied to next invoice.

4. Advertising Spend

Third-party advertising spend (Google Ads, Meta Ads) is non-refundable once committed to the platform. Unused budgets held by Digitalx are refunded within 14 days of written request.

5. Software and Hardware

Third-party software licences are subject to the vendor's refund terms. Hardware supplied and installed by Digitalx is non-refundable; defective hardware is replaced under the manufacturer's warranty at no cost.

6. How to Request a Refund

• ✓Email hello@digitalxagency.io with subject "Refund Request — [Your Company Name]"
• ✓Include: company name, invoice number(s), amount and reason
• ✓We acknowledge within 1 business day and decide within 5 business days
• ✓Approved refunds processed within 5 business days via original payment method

7. Consumer Rights

Nothing in this policy limits rights under the Consumer Protection Act 68 of 2008 or any other applicable consumer protection legislation.

8. Contact

Digitalx Group (Pty) Ltd · Reg 2019/454913/07
Email: hello@digitalxagency.io
Phone: +27 21 879 3035 · Alternative: 012 880 0270
WhatsApp: wa.me/27218793035